Important! In 2016 Pearson released a browser-based practice test engine. You can access it by going to Pearson Test Prep. Just activate your practice exam using the code that came with your book.
If you are trying to install from a disc:
First, make sure that you are carefully following the directions for the practice test engine installation, and that your computer meets the listed requirements.
Next, make sure you have created an account with Pearson (at http://www.pearsonitcertification.com), and are signing in with it. Register your book on that site as well.
Then, if you are still having problems, check if your firewall and/or antivirus software is blocking the application.
Finally, attempt to install the latest version of the practice test engine from this link.
Contact Pearson at this link to obtain further assistance.
I can’t find the activation code for the software. Where can I get another?
First, look carefully for the code. Activation codes are written on a small piece of paper located within the insert in the back of the book. These can be easy to miss. Double check all around in case it was misplaced. If you still cannot find it, you will have to contact Pearson at this link to request another one.
My 10% discount code for CompTIA vouchers doesn’t work.
If the disc (or the book for that matter) was damaged before it got to you, contact the seller, be it Amazon, Barnes & Noble, etc… They have a responsibility to replace it. (Likewise if an activation code is missing or the insert in the back of the book was opened or damaged.)
Thankfully, in 2017 Pearson decided to go “diskless” meaning that optical discs would not be included with books anymore. (I was lobbying for that for years…)
Now, extra materials are stored on companion web pages on http://www.pearsonitcertification.com
